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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Terrace/patio
Exterior
In-room safe, desk, laptop workspace, blackout drapes
9 restaurants, international cuisine
Free toiletries, hair dryer, bathrobes, slippers

Overview of Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Reviews
8.4

Very good

Popular amenities

  • Pool
  • On private beachOn private beachOn private beach
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Check out the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Popular LocationPlaya Mujeres Golf Club11 min walk
  • Popular LocationMujeres Beach19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive
  • Popular LocationNorth Beach91 min drive
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Room options

View all photos for Junior Suite Garden View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Garden View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1162 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1204 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Garden View

In-room safe, desk, laptop workspace, blackout drapes

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1204 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

View all photos for Preferred Club Junior Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Paramount Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 4949 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View -King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Garden View -King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds | Living area | 48-inch flat-screen TV with satellite channels, TV, books

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1580 sq ft
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 624 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Pool View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Pool View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1204 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Pool View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Pool View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Partial Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Partial Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Partial Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View - 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1163 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Ocean View - King Bed

View from room

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 602 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1162 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Suite Garden View

View from room

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1204 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1204 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Preferred Club Family Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Family Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1786 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deal of the Day

In-room safe, desk, laptop workspace, blackout drapes

Deal of the Day

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 602 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 1162 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Punta Sam

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is located in Playa Mujeres, a neighborhood in Punta Sam, and is near the airport and on a private beach. Playa Mujeres Golf Club and Gran Puerto Pier are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Puerto Cancun Marina Town Center and Plaza 28. North Beach and Dubai Palace Casino are two other places to visit that come recommended. Snorkeling and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Punta Sam travel guideOpens in a new window

What's nearby

  • Playa Mujeres Golf Club - 11 min walk
  • Mujeres Beach - 19 min walk
  • Isla Mujeres Ferry Terminal - 84 min drive
  • Dolphin Discovery - 90 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • Isla Blanca - 13 min walk
  • Poseidon - 4 min drive
  • Aurum Lobby Bar - 17 min walk
  • Lobby Bar - 14 min walk
  • Flavors - 6 min drive

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Luxury all-inclusive hotel near Playa Mujeres Golf Club
Located close to North Beach and Gran Puerto Pier, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive provides free water park access, a nightclub, and 2 beach bars. This hotel is a great place to bask in the sun with a private beach, sun loungers, and beach volleyball. Indulge in a massage, a manicure/pedicure, and aromatherapy at Dreams Spa by Pevonia, the onsite spa. Be sure to enjoy international cuisine at one of the 9 on-site restaurants. Enjoy the gym, as well as activities like basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 poolside bars and a swim-up bar.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Babysitting (surcharge), multilingual staff, and smoke-free premises
  • Meeting rooms, a 24-hour front desk, and beach towels
  • Guest reviews speak well of the beach locale, pool, and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and furnished balconies, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Free toiletries and hair dryers
  • 48-inch flat-screen TVs with premium channels
  • Separate sitting areas, ceiling fans, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Volleyball
Offsite tours
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness

Entertainment

Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fusion Nikkei Cuisine
  • L’Etoile
  • Maris
  • Tres Colores
  • World Café

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

More

  • 5 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per accommodation, per day
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per accommodation, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive
Dreams Mujeres & Spa Inclusive
Dreams Playa Mujeres Golf Spa Resort
Dreams Playa Mujeres Golf Spa Resort All Inclusive
Dreams Playa Mujeres Golf Spa Resort Optional All Inclusive
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Hotel
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Punta Sam

Frequently asked questions

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of Apr 26, 2024, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on May 5, 2024 start from $674.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive pet-friendly?

Yes, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per accommodation, per day.

How much is parking at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, bicycling, and more.

Where is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive located?

This Playa Mujeres hotel is on the beach, 0.6 mi (0.9 km) from Playa Mujeres Golf Club, and within 9 mi (15 km) of Gran Puerto Pier and North Beach. Puerto Cancun Marina Town Center and Plaza 28 are also within 12 mi (20 km).

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 606 reviews" "
Rating 8 - Good. 164 out of 606 reviews" "
Rating 6 - Okay. 71 out of 606 reviews" "
Rating 4 - Poor. 34 out of 606 reviews" "
Rating 2 - Terrible. 28 out of 606 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Joshua

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a great trip for the cost.
Stayed 4 nights in Mar 2024

10/10 Excellent

Noralda

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place , bye the beach
Stayed 3 nights in Apr 2024

8/10 Good

Ingrid

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Seungmi

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vincent

Stayed 6 nights in Feb 2024

10/10 Excellent

Viktoriya

Traveled with partner
Delicious food, beautiful location
Stayed 8 nights in Feb 2024

10/10 Excellent

Kaitlin

Stayed 4 nights in Feb 2024

6/10 Okay

changkai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
Stayed 4 nights in Jan 2024

6/10 Okay

Theresa

Traveled with family
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
Stayed 4 nights in Jan 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5